We treat all complaints with care and are committed to resolving issues promptly, fairly, and transparently.

How to Submit a Complaint

You may submit a complaint through any of the following channels:

• Email: info@estatex.eu

• Website contact form

• Community support channels
  
  

Please include your account details, a clear explanation of the issue, and any relevant documentation or screenshots to help us investigate efficiently.

Our Response Timeline

• Acknowledgment: Within 48 hours of receiving your complaint

• Investigation: Typically 5–10 business days, depending on complexity

• Resolution: A detailed response outlining our findings and proposed solution
  
  

Escalation Process

If you are not satisfied with our initial response:

• You may request escalation to senior management via email

• Your case will be reviewed within 7 business days

• A final decision will be provided in writing
  
  

Types of Complaints We Handle

• Billing and payment issues

• Service quality or access concerns

• Technical issues

• Communication-related concerns

• Affiliate program disputes

• Data privacy matters

• Make Risk Disclosure section on the website (could be put at bottom footer like the complaint handling